Kane Nawrocki, Founder & CEO, inSUPPORT. More than 25 years in IT, from building servers as a teenager to running enterprise security and compliance for Australian businesses. inSUPPORT holds Microsoft Cloud Services accreditation, and Kane is vendor-certified across the major security and infrastructure platforms.
How inSUPPORT started
inSUPPORT got its name in 2022, in a conversation at the Crown in Perth between Kane and the man who is now his Technical Experience Manager, Matt Condy. The whole idea was hiding in the name. Support on its own had become a commodity, every IT shop in the country offered support. So the business would be inSUPPORT, and the in would stand for insured.
The security work matters more than the invoice, so the remediation your audit finds is included in your support fee, no surprise bill. And cyber insurance is arranged and coordinated by the same team that runs your IT, not left for you to chase down with a broker who has never seen your systems.
Kane had spent 25 years getting to that idea. Mining-sector IT, where the big vendors paid for his certifications. The Telstra partner channel. Data and business-intelligence work for national retailers. A stint building service-management software. Different industries, same conclusion every time: small and medium businesses were being sold security in pieces, and the pieces never added up to actual protection.
The through-line across all of it is simple. Find the best tools. Make them work together. Automate the process. Lock it down. inSUPPORT is where that finally became one joined-up service instead of a dozen separate invoices.
The company behind it
inSUPPORT did not start from a blank page. It came out of RIGA, Retail Innovation Group Australasia, a long-standing partner in IT, tech and telco that worked predominantly in retail, exactly as the name suggests. Around 2020 RIGA became Real Innovation Group and moved into construction, automotive, professional services across legal, medical and financial, agriculture, manufacturing and real estate.
Then Optus and Medibank happened. Watching breaches of that size land on household names made something obvious: the SME market needed the same protection the big end of town was suddenly scrambling for, and nobody was building it for them. inSUPPORT took the proactive managed services and helpdesk work that already existed and aligned it to the government's Essential 8 framework, and more importantly to the insurance policy wording that most small and medium businesses never actually read.
The retail heritage is still in the business. It is why there is a support tier built around late-night trading and Saturday mornings, when most helpdesks have long gone home.