Most Australian MSPs sell you the audit, then the remediation, then the support, and leave cyber insurance to a broker you have never met.
inSUPPORT runs all of it as one operating model. The remediation your audit finds is included in your support fee, not billed back as a surprise project.
inSUPPORT runs managed IT support, security and remediation aligned to your compliance frameworks, ongoing control maintenance, and a coordinated cyber insurance pathway, as one operating model. The remediation your audit finds is included in your support fee, not billed back as a surprise project. Insurance, backup and security-awareness are clearly-quoted add-ons, so you always see exactly what you are paying for.
Six services, run by one team, on one operating model.
Day-to-day managed IT, security, and compliance-framework-aligned remediation and maintenance, on a flat monthly per-user support fee. For Australian businesses, roughly 30 to 300 users. Remote-first. Your remediation is included, not billed separately.
An assessment of your IT environment against the compliance frameworks that apply to your industry, including relevant Essential 8 controls. Included at onboarding for managed clients, and available to smaller businesses as a standalone health check.
We standardise and harden your environment to the controls, included in the support fee, not billed as a separate project. Through scripting and automation, most environments see their security posture score rise from around 30-40% to about 70-75% in the first week.
Cyber insurance that matches your industry and coverage requirements, arranged through our licensed insurance partners and underwritten by some of the world's most reputable insurers. Cover is subject to the insurer's assessment. Priced as a separate line item on your quote.
Technology strategy and representation at board or leadership level, so IT is in the room when you are planning, and the CFO gets their hours back.
Follow-the-sun support for Windows and Apple/Mac. A named contact and an escalation path that does not end in a ticket queue.
Most Australian businesses already have an IT provider. The question is not whether you are supported day to day. It is what happens when an insurer, a client or a regulator asks you to prove it.
The first three are table stakes and most providers do them well. The last four are where the gap opens, and they are the four an insurer asks about.
The whole sequence is our 6 Step Cyber Strength System.
inSUPPORT runs on a flat monthly per-user support fee. Support starts at:
Monday to Friday business hours.
Extended coverage for retail and multi-site operations.
Round-the-clock support, every user, every device.
Retail Support covers Thursday and Friday evenings to 9:00pm and Saturday mornings, on top of standard business hours. That tier exists because inSUPPORT came out of retail IT. If your busiest trading is happening at the hours most helpdesks are closed, that is the one to look at.
inSUPPORT is led by founder and CEO Kane Nawrocki, with more than 25 years in IT.
Managed IT, the security work and compliance-framework-aligned remediation from your audit, ongoing maintenance, and helpdesk. Insurance, backup and security-awareness training are separate line items on your quote, so you can see and choose them clearly.
Australian businesses, typically from around 30 up to 300 users.
A traditional MSP usually bills the audit, the remediation and the monthly support separately, and treats cyber insurance as someone else's problem. inSUPPORT includes the remediation in your support fee and coordinates your IT, compliance and insurance pathway as one model, so nothing falls through the gap.
The ransomware that led to Australia's first privacy penalty did not arrive through the front door. It landed on IT assets the company had acquired three months earlier.
They inherited an environment nobody had audited. Then they inherited the $5.8 million.
If you have bought a business, merged, taken on a new site, or absorbed another team's systems in the last twelve months, you are carrying someone else's decisions and you have never seen them.
A Cyber Strength Audit shows you where you stand and what it takes to get aligned and covered, before anything goes wrong.
Book your Cyber Strength Audit
