The Team Behind inSUPPORT
Executive Team
Kane Nawrocki
Melbourne, Australia
Matthew Condy
Regional VIC, Australia
Ally Dilworth
Melbourne, Australia
Global Team
EJ Corpuz
Southern Philippines
Jess Foster
Regional NSW, Australia
Johan Nel
Melbourne, Australia
Nina Kostadinova
South Island, New Zealand
Prescilla Kuin
Kuala Lumpur, Malaysia
Zeus Garbero
Southern Philippines
Yousra Garrington
Sydney, Australia
Frequently Asked
Questions
YES - we can complete one-off audits to give you a second opinion on your environment. However, this is what we refer to as IT Cowboys, and we would prefer to build an ongoing relationship with you. That’s why, when you commit to one of our packages, we complete an onboarding audit, which includes a security audit, a gap analysis against our Tactical 12 fortress, along with internal and external penetration tests. We then put together a plan for remediation as quickly as possible to ensure your compliance and get your insurance sorted ASAP so you’re covered.
In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.
YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.
YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.
inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.