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Frequently Asked
Questions
Yes, we can complete one-off audits to give you a second opinion on your environment. But an audit that gets handed over and never acted on is exactly the IT cowboy behaviour we built inSUPPORT to end, so we would rather build an ongoing relationship. When you commit to one of our packages, we complete an onboarding audit: a security audit, a gap analysis, and internal and external penetration testing. We then agree a remediation plan and work through it, so your environment is aligned to the controls that apply to you and the evidence is there when your insurer asks for it.
In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.
YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.
YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.
inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.